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Traditional Help Desk

A traditional Help Desk was a place, a person or a group of persons, in a business or organization that customers could call to get help about a problem. Telephone was the main media of communication in the traditional help desk. But telephone was not without hold on problems, deadlines and reminders resulting in customers’ frustration. The Help Desk software was developed to overcome the limitations of a telephone help desk. With its dynamic features such as one stop solution center, a single point of contact, 24 hours availability, scalability, effective management, documentation and resolution of customers’ requests, Help Desk Software has revolutionized customer support. Help Desk Software applications are now an integral part of effective business service.  They streamline multiple resources of a company to address customers’ problems by managing, tracking and recording customer’s requests.